Refund & Cancellation Policy

1. The 7-day free trial

Every account starts with a 7-day free trial. Every feature is unlocked during the trial. No payment is requested or stored. The trial is short by design — long enough to verify the Service fits your operation but short enough to avoid casual sign-ups. We strongly recommend completing your evaluation before paying.

2. Annual subscription — once paid

After the trial, the Service is sold on an annual subscription basis. Because the customer has had a 7-day trial and access to detailed documentation before paying, paid annual subscriptions are not refundable after the payment is processed, except in the specific cases below.

3. Cases where we will refund

3.1 Duplicate payment

If the same payment was charged more than once due to a Razorpay or banking error, we refund the duplicate(s) in full within 7–10 working days of verification.

3.2 Charge in error

If you were charged without consent — for example, an unauthorised user obtained access to your account — we refund the disputed transaction in full upon receipt of supporting information (account email, transaction ID, statement showing the charge).

3.3 Material defect within 14 days

If the Service has a defect that prevents you from using a core feature (creating bills, firing KOTs, or recording payments) and we are unable to resolve the defect within 14 days of a written report sent to support@dakaarpos.com, we will refund the unused portion of your subscription on a pro-rata basis.

4. Cases where we do not refund

• Change of mind after the trial expired and a payment was made.
• The Service does not integrate with a specific third-party tool you wanted (compatibility was either visible during the trial or not previously promised).
• You moved to a different POS provider.
• Your business closed, paused, or is seasonal — we cannot pause subscriptions on a per-month basis.
• Renewal payments where you did not opt out before the renewal date despite reminders being delivered to your registered email.

5. Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals; the current paid period continues until its expiry date. There is no separate "cancel" button — simply do not renew.

To request account closure and deletion of contact details, write to support@dakaarpos.com.

6. How to request a refund

Send an email to support@dakaarpos.com from your registered account address with:

• The Razorpay payment ID (visible on your subscription page).
• The reason you are requesting the refund.
• Any screenshots or error messages relevant to your claim.

We acknowledge within 24 working hours and reach a final decision within 14 working days. Approved refunds are issued back to the original payment method via Razorpay; the bank credit can take an additional 5–10 working days to appear on your statement.

7. Chargebacks

If you initiate a chargeback through your bank rather than contacting us first, your account is suspended pending dispute resolution. We strongly prefer to resolve issues directly — chargebacks cost both parties time and risk a permanent block from Razorpay.

8. Escalation

If you are not satisfied with our refund decision, you may escalate to the Grievance Officer named at the bottom of this page. The Grievance Officer reviews refund disputes independently and responds within 30 days.